How
can I make a reservation for my cat to
stay at The Lodge?
When can I bring my Cat to
The Lodge after a reservation has been
made?
What forms do I need to fill
out before my cat is admitted to The Lodge?
What Vaccinations does my cat
need before his or her visit to The Lodge?
Does my cat have to be spayed
and neutered?
What will my cat be fed while
boarding at The Lodge?
What if my cat needs medication?
What do I bring and what not
to bring?
When can I pick up my cat?
Can I have my cat groomed
or bathed before my cat’s departure?
Does The Lodge offer a pick-up
and delivery service?
How can I make a reservation
for my cat to stay at The Lodge?
You can make a reservation in the following
ways:
- By calling The Lodge at 813-986-2226
during our regular business hours. Our
office staff will be glad to assist you
in any way and answer any questions you
might have.
- By coming in person to The Lodge during
our regular hours. We welcome you to visit
The Lodge for a tour, Tuesday - Saturday. View
tour days and times. There will be
no tours given on a Tuesday, should a Tuesday
fall on the day after a major Holiday such
as Memorial Day and Labor Day.
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When can I bring my
Cat to The Lodge after a reservation
has been made?
Cats will be admitted any time during our
regular business hours. Check the Contact
Us section for our lobby hours. You must
have a reservation for your cats. No walk-ins
can be accepted. No cats will be admitted
or released after our regular business hours
so we encourage you to be on time. Final
check-in is ½ hour before our regular
closing time. This will allow us to get your
cat acclimated to his or her new surroundings
before the business office closes. During
Holidays and school vacation times, the lobby
can become very busy with many admissions,
especially close to closing time. We ask
that you allow additional time for check-in
procedures during those busy times. We require
all cats coming into The Lodge for admission
to be in a secure carrier. The lobby may
be busy and there may be dogs present. Although
we have many seating areas to choose from,
the presence and sounds of dogs may be upsetting
to your cat.
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What forms do I need
to fill out before my cat is admitted
to The Lodge?
Having all the necessary paperwork signed
and filled out will help to reduce the time
necessary to check-in your cat. The are five
necessary forms:
- Proof of vaccination signed by your
veterinarian (needs to be updated when
vaccination boosters are given).
- The client
information/cat profile sheet(filled
out only once). For multiple cats, only
the cat information and profile sections
need to be filled out for each additional
cat boarding with us. You do not have
to fill out the client information for
each cat.
- Owner Agreement (which needs to be updated
yearly).
- New Client Reservation Request Form
- Returning Client Reservation Request Form
- Additional Activities Request Form
All of these forms are available on our
web site except for the vaccination certificate.
The vaccination certificate is available
from your veterinarian. Your veterinarian
can fax the certificate to our office prior
to your cat’s admission date. If your
cat is up-to-date on vaccinations and has
recently boarded with us, it will not be
necessary to bring in a vaccination certificate
each time you return to The Lodge. Returning
clients need only to fill out the Reservation
Request and the Additional Activities forms
with each visit.
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What Vaccinations does
my cat need before his or her visit to
The Lodge?
For the health and safety of all our feline
guests, we require all cats be up-to-date
on the following vaccinations. We will accept
1 or 3 year vaccinations for FVR-CP and Rabies,
depending on your veterinarian’s recommendation.
Because your cat will be exposed to an environment
with other cats, The Lodge at New Tampa recommends
a yearly booster for feline distemper and
upper respiratory disease even though the
vaccine may be good for 3 years.
- FVR-CP – 1 or 3 year
- Rabies - 1 or 3 year
- Feline Leukemia – not required
but recommended yearly
Vaccinations must by given by a licensed
veterinarian. We will not accept vaccinations
given by owners (even if they are a nurse
or physician) or by breeders. It is the responsibility
of you the owner, to ensure your cat’s
vaccinations are up-to-date. We reserve the
right to deny admission to any cat that is
not up-to-date on the required vaccinations.
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Does my cat have to
be spayed and neutered?
All cats over the age of 6 months of age
should be spayed and neutered. We cannot
accept male cats over the age of six months
who have not been neutered due to the spraying
tendencies of intact male cats.
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What will my cat be
fed while boarding at The Lodge?
We use, Natural Balance, a very high quality food as our staple
diet at The Lodge. If you want your cat to
receive the same food that you feed your
cat at home, we ask you to bring in pre-labeled
baggies containing the EXACT amount of dry
food you wish us to feed your cat. Canned
or any other type of food that might require
refrigeration should also be labeled with
your cat’s name and your last name.
Example - “Samantha” Brown.
If you prepare your cat’s meal in
a special way, please write down specific
instructions
so that your cat can enjoy its mealtime just
as if he or she were at home. If your cat
is to be fed more than once daily, please
take that into consideration when calculating
the amount of food necessary for your cat’s
stay. If The Lodge food is used, there is
no additional charge for food. Unfortunately
we cannot accept water bowls
from home.
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What if my cat needs
medication?
We realize the importance of your cat receiving
its medication while you are away. We ask
that you bring the exact number of pills
that will be needed during your cat’s
stay plus one extra just in case we need
an extra pill. Place the medication in a
pre-labeled baggy marked with you cat’s
name, your last name, the medication name
and the EXACT instructions for administering
the medicine. Please include the time of
day to give the medicine and the number of
times per day your cat is to receive the
medication. Giving cats oral medications
can be difficult at best. We will make every
effort to make sure your cat receives his
or her medication. There is no guarantee
we can medicate all cats. There will be a
$8.00 charge per dose to give cats oral medication.
If your cat is diabetic and needs insulin
injections, our medical staff will be glad
to give the necessary insulin. Please bring
in a labeled bottle of insulin with specific
instructions as to the number of units to
be given and at what time of day to give
the insulin. You will also need to bring
the proper number of syringes. The charge
to administer insulin is $8.00 per dose.
Once a day $3.00 per medicine
Twice a day $2.50 each/ dose = $5.00 per medicine
3 x daily $2.50 each/dose = $7.50 per medicine
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What do I bring and
what not to bring?
You may bring up to 2 toys from home. Toys
should be made of cloth or another washable
material. Our cat condos are supplied with
a designer bed, designed just for cats.
We cannot be responsible for lost or
destroyed toys. Please remember to use a
secure carrier when transporting your cat.
Cats usually do not like to ride in cars
and can escape very easily if not in a secure
carrier. Having someone else in the car holding
your cat is not a replacement for a secure
carrier. All carriers should be labeled with
your cat’s name and your last name.
Many carriers look alike so it is mandatory
that you label your carrier. Your carrier
can stay with your cat in our cattery, until
you return for your cat’s departure.
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When can I pick up my
cat?
There will be no charge assessed on departure day for your cat. Boarding charges are calculated per night.
However, we kindly ask that you pick up your cat from boarding no later than 1 hour before closing.
If you are boarding a dog as well as a cat, standard check-out policy of 1pm during the week will apply to
your dog only. If pick-up is on a Sunday.
The appropriate overnight charge will be
added to your cat’s boarding account.
All charges relating to boarding and grooming
must be paid in full before your cat will
be released from The Lodge. If someone other
than yourself will be picking up your cat,
we will need their name and phone number
given to us prior to your cat’s release
as we cannot authorize a cat to be released
to anyone other than the owner unless we
are previously notified by the owner. Although
you the owner will not be picking up your
cat, all charges relating to your cat’s
stay must still be paid in full before release.
We will not accept payment over the phone, nor do we keep your credit card information on file. For this reason, we ask that you pre-pay or leave a payment for another party if you will not be picking up your pet.
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Can I have my cat groomed
or bathed before my cat’s departure?
At The Lodge we groom both dogs and cats
6 days a week, Monday through Saturday.
If you would like to have your cat groomed
or bathed on the day of your cat’s
release, please check off grooming or bathing
services on the Additional Services form.
We will coordinate a release time with our
groomer that is convenient for your schedule.
Please check the Bathing
and Grooming section in the request for
additional services form to find out more
information about bathing or grooming your
cat. You may pick your cat up any time that is convenient
for your schedule, during our regular kennel
hours. Grooming does not include shave down of cats.
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Does The Lodge offer
a pick-up and delivery service?
The Lodge does offer a private pick-up and
delivery service. This service must be prearranged
in advance, at the time your reservation
is made. The cost for this service is $25.00
for one-way and $40.00 for both pick-up and
delivery. This service is only available
during our regular Lodge hours. All cats
must be in a secure carrier. If you do not
have one, we can provide a loaner to you.
If you have arranged for us to deliver your
cat to you after your return, your Lodge
Account must be paid in full by at the time
of check-in. Our drivers are not permitted
to take payment on boarding accounts. Please
give us at least 72 hours advance notice
for this service.
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